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  1. Hadley Designs
  2. Customer Knowledge Base
  3. Misc. Questions

Misc. Questions

  • What size or type of envelopes do I need for my invitations, rsvp cards or thank you cards?
  • Design sizes, how to resize, & orientation
  • Can you edit the template for me if I provide you with all the information?
  • Can you please email these to my email address if I don't need to make any edits?
  • Can you customize the template for me or simply edit the wording for me?
  • Why can't I download my template?
  • How Many Downloads Do I Get?
  • Why Can't I Download My Template Anymore?
  • Do I Get Unlimited Downloads and Edits to My Template?
  • I used all my downloads can I get more?
  • How do I access the template I purchased?
  • I forgot or don't have access to the email account that I purchased my template with.
  • Help I forgot my password for my corjl account!
  • My jpg download doesn't include all the template files.
  • All I am receiving from HadleyDesigns.com or Etsy is an instructions pdf not the actual item I ordered/purchased? What am I missing? What am I doing wrong?
  • I checked my spam and junk folders but I still do not see my Corjl email?
  • Help! I’ve ordered something from you before so how do I access that again? Or how do i access my new template?
  • How Do I Access Previously Purchased Templates or Designs?
  • I can see my template, but all of the words are jumbled and on top of each other.
  • When I download my template there are random dots, or multiple text boxes or other errors that weren't there before.
  • The Printer Said That Part of My File or Design Will Be Cut Off, What Do I Do?
  • How do I remove the Hadley Designs logo?
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